Please read the following frequently asked questions
before placing your secure online purchase. If you have
additional questions regarding RemoteSpy please feel
free to contact our support department by clicking
here
What
is RemoteSpy Software?
RemoteSpy Software is the most easy-to-use tool to monitor all system
usage secretly, such as all applications loaded, web sites visited, E-mail
activity, passwords used, Internet chats (Icq/Aim/MSN/Yahoo), and even
take snapshots of the whole Windows desktop. RemoteSpy Software is
very useful for employers who want to know what the employees are doing
during work hours, or parents who are concerned about their children's
inappropriate use of Computer. It can run in completely invisible mode,
so no one except you know it is running on the computer. Furthermore,
You can set a access password to prevent other people from using it.
How is RemoteSpy Software Loaded
onto the PC I wish to monitor?
You can install our software remotely, by simply emailing an undetectable
file to the PC you wish to monitor, or you can load our software onto
the PC if you have physical access,
What does RemoteSpy Software
exactly do?
RemoteSpy Software secretly records all system activities into its
log files in the directory you specified, just like a automatic surveillance
camera. No one except you know its existence on the computer. It is completely
harmless for your system! It allows you to monitor all emails, chats,
IMS, passwords, websites visited and more.
What
operating systems are supported?
RemoteSpy is
compatible with all browsers and is fully compatible
with Windows 98/2000/ME/NT/XP/Vista and Intel MAC Computers with Windows installed. We currently do not
support the monitoring of non-Intel based MAC Computers, but you can create your RemoteSpy module and deliver it from a MAC to a Windows-based PC for recording.
Is it legal to monitor a
computer I do not own or administrate? (Very Important) NO.
NOTICE: If you purchase RemoteSpy software
with the intent spying on a pc you do not own or administrate
you a taking full responsibility for your actions.
Will a firewall stop
RemoteSpy software from working?
All software must get past your firewall in order to be installed. A firewall is a good thing when it blocks software you don't want, but in the case of installing RemoteSpy on your PC to monitor its activity, RemoteSpy uses a special feature to send
the logs to our server. A firewall in most cases
will not stop RemoteSpy from transmitting
data recorded from your PC.
Will RemoteSpy Software
slow down my computer or the computer I am monitoring?
No. RemoteSpy Software is a really small and efficient application.
It works quietly in the background and has been optimized to minimize
resource use. You will not notice any decrease of performance of
your computer. There is also a wide variety of settings that you
can adjust to improve performance.
What IM programs does your software monitor?
You can monitor every major IM software with our program, allowing you
to see both ends of a conversation, some of the most common programs our
software can monitor are, ICQ, AOL (AIM), Yahoo Pager, Paltalk, MSN, and
more.
Does RemoteSpy Software
monitor all ISPs?
Yes, you can use our program to monitor ANY internet connection, no
matter what speed it is, or what company is used. You can monitor, AOL,
MSN, Earthlink, RoadRunner and every other ISP available today.
What Email accounts does RemoteSpy Software monitor?
You can monitor ANY ISP email account, or web based email account.
Does RemoteSpy work with my internet connection?
Yes, RemoteSpy works with all internet connections including but not limited to local area networks (LAN), cable, DSL, ADSL, and dial up connections. The upload speed for log files may vary depending on your internet connection.
Can RemoteSpy be installed from external drives or CDROMS?
Yes, RemoteSpy can be installed simply by copying the monitoring executable generated from your configuration to your PC. Simply copy the file to a disk and run the file on the PC to be monitored (which you also own) to begin monitoring it. You, the owner of the PC, will know it's there, but none of the other users of your computer will know that your PC is being monitored: The installation is completely stealth and runs instantly.
How do I view the recorded data in my members account?
Upon purchase, each RemoteSpy user is given detailed instructions on how to access their account. This email issues you an order ID which is used to create your personal username and password for logging in and reviewing log details over an encrypted connection.
What happens when a user clicks on the monitoring .exe?
RemoteSpy is completely stealth and capable of being installed on your PC without warning to the rest of the users on your computer. Only you, the owner of the PC, will know it's there. Once the executable is clicked, the monitoring application will be started instantly. If you choose not to use the notification function, the software will give no signs or warnings whatsoever that other users of your computer will see.
How do I uninstall RemoteSpy once I am done using it?
RemoteSpy can be easily uninstalled by logging into your RemoteSpy control panel, selecting a user and clicking uninstall. This will completely stop the monitoring process and uninstall RemoteSpy.
If I purchase RemoteSpy, do I get unlimited use of the software?
Once you complete your secure online purchase and access your RemoteSpy account you are given 365 days access to this account. You may log as many users as you want on a single computer. Additional licenses are available for just $19.95 each if you need to monitor more than one computer. You will receive an email notice when your account is due for renewal a week prior to it expiring.
What is the cost to renew my account for another year?
After a year access to RemoteSpy.com you'll be provided an option to renew your account for an additional year at a discounted rate of $29.95. Renewing provides a client with ongoing data storage and bandwidth on the log servers as well as access to free version upgrades. Renewal discount is available up to 60 days after your account expires.
Where do I download my software?
You can configure and download your RemoteSpy module at any time via the "Create Spymodule" area inside of your RemoteSpy.com administration area. Your customized spymodule is the file you deliver and have executed or opened on the computer you own that wish to monitor. The RemoteSpy module cannot be used on any computer other than one you own or have the owner's consent to install it on.
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